Forum Discussion

djpleasure's avatar
djpleasure
On our wavelength
7 days ago

Account issues

I am trying to log into my vm account but forgot password.

I have tried to reset several times but never receive email to reset. It's not in junk/spam folder. How do I sort this please.

  • Hi djpleasure 

    Welcome back to the Community Forums. 

    Sorry to hear you're having issues accessing your online account and resetting the password.

    We can raise an IT ticket for you on our side to investigate this further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.