Account closed after house move?
I've had an issue when moving house and carrying my broadband service over - Virgin have closed my account! I've been a customer for 7 years and have always paid by direct debit, so at first I didn't notice that payments weren't leaving my account. I then discovered some texts which my phone had flagged as spam saying that I was behind on my payments and that they would be sending debt collectors. I tried to login to My Virgin Media but it wouldn't work, and the reset password request also didn't work. I finally got through to someone on the chat who said that a mistake had been made on Virgin's end when I moved, and my account would need to be set up again along with a new direct debit (even though they have my new address linked to my account?!) - but they couldn't do it until I could reset my password. I explained that the reset wasn't working... They said they'd post a letter within 5 working days which would help me reset it. Surprise surprise, two weeks later and no letter has arrived. Calling just sends you round in circles, everyone I spoke to told me they can't fix the problem. I even tried going into an O2 shop, but they can only help new VM customers set up an account, not help existing customers with anything! I'm desperate for a solution - at this point I've probably spent at least 12 solid hours of my life trying to get help to solve this issue, an issue which Virgin admit is their fault.