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Benford2108's avatar
Benford2108
Just joined
2 months ago

Account and paid, yet missed payment on credit file upon house move

I have closed my account with Virgin due to a house move. My final month bill was taken via direct debit as per usual and from the exact same bank account on file. No direct debit cancelled my end either. All left as per usual! This was confirmed over the phone direct with Virgin, all balance was paid and account closed! YET Virgin have uploaded a missed payment on my credit file! I am due to complete on a house this month and am in full panic mode. This is ALL virgins fault! Who makes such a stupid mistake. I have never ever missed a payment in the 5 years! Awful service and now I am panicking big time!! Disgrace!

4 Replies

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  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 months ago

    If you're not at fault raise a dispute with any credit reference agency which has a “missed payment” flag on your account.

  • Benford2108's avatar
    Benford2108
    Just joined
    2 months ago

    Thank you for the reply. Am calling first thing to hopefully get resolved 

    • japitts's avatar
      japitts
      Very Insightful Person
      2 months ago

      The usual point of contact for credit file issues is to email creditfileamendments@virginmedia.co.uk

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Benford2108,

      Thank you for your post and welcome to the community. 

      We're sorry to hear about the dispute with your credit file.

      Have you been able to speak with an agent regarding this matter?

      ^Martin