Forum Discussion

Graiza2107's avatar
Graiza2107
Just joined
6 hours ago

Account Access issues

Hi,

Since Virgin Media and O2 combined websites I have no longer been able to access my account. I have jumped through all the hoops, tried linking my old email. Created a new email and tried to link that but all i get when trying to link when I provide my account details is "Your account cannot be found."

I contacted accounts by phone at the end of July and the person on the call did his best to help but had to put it to the IT dept for resolution. He said they would contact me in 5 working days with a fix but this never happened and I still cannot get in.

What makes it worse is that I was about to accept a great deal on my account for renewing my contract which the person at accounts said he could not match as he said you get better deals online. So now I have been paying full price for the past month which I am very unhappy about and all this nonsense of being unable to get online is making me want to cancel my subscription.

I hope you can help me with this issue ASAP?

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello Graiza2107.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still unable to access your online account.
    I'd like to investigate this for you and see if we can get you access.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L