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amitjha's avatar
amitjha
On our wavelength
6 months ago
Solved

Accidentally bought an adult channel night ticket

Hi! I think I accidentally bought an adult channel night ticket few minutes back. I was browsing channels when I came across an adult channel and it asked me to enter pin. I inserted the pin once thinking that it will give a preview of the channel, but then a pop-up message appeared saying I’ve purchased a night ticket from 10pm-5:30am without me even realising that I made a purchase. I was only browsing the channels and I was under the impression that you need to be warned before making a purchase and being asked for the pin twice. I immediately switched to another regular channel and did not even watch that adult channel, as it was not my intention to watch it. Can someone from Virgin Media please help me check this and cancel it if necessary? Thanks a lot in advance. 

Virgin Media TV
  • Gareth_L's avatar
    Gareth_L
    6 months ago

    Hello again amitjha.

    Thanks for your reply.

    So we can look at refunding this charge for you.  I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L

     

     

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    6 months ago

    Hi amitjha, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've done this. Whenever anything is chargeable, it will advise the cost and ask you to enter the PIN to confirm that you wish to purchase. We wouldn't be able to credit the charges back, even if you've not actually watched the content so the cost will show on your next bill. 

    Going forward, it's worth making sure that you're reading the information on the screen, before entering your PIN to avoid purchases such as this again. 

    Many thanks, 

    • theayo's avatar
      theayo
      Joining in
      5 months ago

      Hi there. 
      This same things has happened to me. Please how to cancel this Night tickets accidentally obtained? Thank you

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        5 months ago

        Thank you for joining me in a private message.
        I'm happy we were able to reach a resolution together 😊
        If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
        Take care. 
         

    • amitjha's avatar
      amitjha
      On our wavelength
      6 months ago

      Hi Kath! Please have a look at the screenshots that I’ve now added. Nowhere does it advise the cost, and it never asked me to enter the PIN to confirm that I wish to purchase. Can you please look at it again? Thanks. 

    • Plummet's avatar
      Plummet
      Joining in
      6 months ago

      Kath the information given doesn’t mention a charge at all, these should be refunded asap