Forum Discussion

ste2310's avatar
ste2310
Joining in
23 days ago

Accidentally Bought a Night Ticket for Television X

I seem to have accidentally bought a night pass for Television X. I pressed on 'OK' and entered my PIN as the screen said to press ok for a Preview. Once I entered my PIN it stated I'd ordered a night ticket.

I googled this and found this forum where multiple people have experienced this previously. I found a thread from three months ago where someone has evidenced that the UX/UI does not give any indication that you're purchasing a night ticket and doesn't give any warning or cost.

Three months later this is still not fixed and Virgin are still scamming customers.

I would like the cost refunding and for some actual internal feedback to be provided to correct this issue so that those that are too embarrassed to raise this do not continue to be scammed.

(Links to threads containing copies of UX/UI evidence available but I can't paste them into this message for some reason)

 

 

Virgin Media TV

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hi ste2310 

    Thanks for posting and welcome to the community.

    We're sorry you feel this way and can confirm there is no scam involved.

    I'll happily send you a PM though to discuss further.