Forum Discussion

Cruiseinvestor's avatar
Cruiseinvestor
Tuning in
2 days ago

Access MyVM App and VM Connect

Hi. I can no longer access these two apps on my mobile phone having been able to do so easily in the past. When I try to log on now it does not recognise my usual VM log in email address which is in blueyonder, not either of the other two email addresses I have. So, I go to "Forgot Email Address" and put in the acct number, area reference and DofB. It then gives an email address linked to this account, which is not one I have ever heard of, but which may exist because I have tried sending an email test message to it which is not returned as unknown. 

Grateful for any advice on how to overcome this issue.

Chloe

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi Cruiseinvestor 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with certain apps that you are no longer able to access. This can be for a number of reasons, so that we can look further into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina