My contract is due to expire, so I renewed on a new contract.
I have been sent contract documents with the new term and cost, but upon signing into my account I am not seeing the new contract applied - I am being asked for a much larger amount.
Additionally I am also confusingly seeing more prompts to renew even though I already have.
I have all emails / screenshots, happy to provide if required. These are sent from the official Virgin email account.
From searching the forums it appears that this might be a common issue?
Forum TeamHi Patfm👋
Thank you for reaching out to us and welcoming you with big virtual arms to the Community Forum 🤗
Sorry to see you're having issues with the renewal of your contract 😞
I will investigate this for you and see what's happened 🧐
I will private message you. Please watch out for the envelope ✉️
Thank you.
https://en.wikipedia.org/wiki/Bait-and-switch
Could be.
My hunch is there are different systems used within the Virgin Media customer process and these aren't working together very well. Probably legacy systems mixed with newer ones.
From memory, I followed a link from an email I think.
Regardless, I should have my contract respected as this is legally binding and I have no doubt if roles were reversed I'd have little other choice.
