Forum Discussion

patfm's avatar
patfm
Just joined
4 hours ago

Accepted Contract not being applied

My contract is due to expire, so I renewed on a new contract.

I have been sent contract documents with the new term and cost, but upon signing into my account I am not seeing the new contract applied - I am being asked for a much larger amount.

Additionally I am also confusingly seeing more prompts to renew even though I already have.

I have all emails / screenshots, happy to provide if required. These are sent from the official Virgin email account.

2 Replies

  • patfm's avatar
    patfm
    Just joined
    4 hours ago

    From searching the forums it appears that this might be a common issue?

    • Anonymous's avatar
      Anonymous
      3 hours ago

      Yes it is a common issue, but the Law is on your side, should you want to ‘kick off’ with VM.

      But I’m, sure that a member of the forum team will get in touch and ‘miraculously’ sort it out to your satisfaction. Otherwise......