Forum Discussion

Hayleylangy's avatar
Hayleylangy
Joining in
21 days ago

Absolute nightmare…

I joined only in December and it’s been one thing after another! I started with the Black Friday deal which was for 3 months free and Disney +. I was then billed in the first month so I rang up and had to speak to 5 different people before this was resolved. Then I started to received emails for another customer! I have been sent his address/bank details/account number etc which is a serious data breach so it worry’s me that my information is not secure! I have then received my next bill and it is double what I signed up for! They have said I am being charged twice for Disney + which I had an email to say it was included in the price of what I signed up for. 

  • Akua_A's avatar
    Akua_A
    Forum Team
    21 days ago

    Hi Hayleylangy 

    Welcome to our forums. We truly apologise that you have had a poor journey since joining our services. We can understand the frustration caused and we want to do our best to help. In this case, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,