Forum Discussion

Crashbadicoot's avatar
Crashbadicoot
Tuning in
8 months ago
Solved

A Call for Action: Exposing Virgin Media's Unacceptable Service!

Since purchasing the supply property in October 2020, everything was smooth sailing until I needed to change my Direct Debit date in 2021. What followed has been an utter nightmare. Upon attempting ...
complaint
contract renewal
  • Cardiffman282's avatar
    Cardiffman282
    8 months ago

    I admire your principles on this, I really do. I do the little I can on here. However some things in life, like these weird machinations of Virgin Media Ltd, really are beyond normal human comprehension and individual control. You will ultimately end up feeling like King *bleep* trying to turn back the tide. Instead I suggest the "AA" approach - Avoid if considering joining VM or Abandon if already conjoined. 

Crashbadicoot's avatar
Crashbadicoot
Tuning in
8 months ago

I wanted to provide an update on my original post.

I have tried to make a payment yet again via the web browser, app, and telephone. Frustratingly, all attempts failed. When attempting to pay by phone, the IVR system even directed me to O2 customer service instead!

This experience only highlights the persistent issues and poor service I’ve been enduring with Virgin Media. The inability to perform such a basic task as making a payment is beyond unacceptable.

Still Frustrated and Seeking Resolution,
Crashbandicoot