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leo111's avatar
leo111
Joining in
10 months ago

6 months waiting for a refund cheque (3+ separate attempts)

When I first got my Virgin Media account, there were issues with the registered address so Virgin Media (kindly) moved us over. However I still got charged for the account change £199.03 that I was told would be refunded. I was told this on the phone when the admin change was made. When I saw I had no refund, I called again and they told me they would get me a cheque. Fast forward attempts in February, March, and May, I've still not received the cheque even though I've been told every time it would be sent.

It seems from a quick search that other people have encountered this situation. Has anyone got this solved?

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi leo111, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been waiting on a refund and cheque. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,