30 day notice

It's the weird world of VM at work. Using One Touch Switching with the new supplier might make things more straightforward. 

VM continues to bill you, as per normal, right up until your day of disconnection at the end of your 30 day notice period.

Once you are disconnected, you should receive a final bill showing the final balance on your account within a few days of being disconnected.

If you are in debit, you pay VM the final balance and leave. If you are in credit, VM should refund you (although this might not necessarily be done quickly).

You should receive returns packaging for equipment, if you need that, once you are disconnected (although difficulties in getting hold of this is a frequent source of complaint on the forum). If you fail to get the packaging you can also print your own returns label.

https://www.virginmedia.com/help/return-or-recycle-equipment

Hi summerhouse, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're wanting to leave Virgin Media. When writing in, the teams will pick this up and set up the disconnection on the account. As they're a back office team, they're unlikely to be able to contact you to explain what happens. This is something we can do for you though but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Hi summerhouse, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 😊

If you have any further issues, please pop back to us in the Community. 

Take care,

I'm having an absolute nightmare trying to cancel my VM account, it's making me ill.

I contacted them on 16th January, one day before my 18 month contract was due to end, to give 30 days notice to close my account. They confirmed the cancellation date would be 15th February, my services would end and my account would be closed. They sent me a final bill, which I paid and thought that was that. I was told I would receive 2 Days refund.

Today I have been sent a bill from the 17th February to the 18 th march for a flex package, basically my old package has been continued on a 30 day rolling basis with some flexible services added. They have done this despite me giving 30 days notice to close my account in January. 

I'm at my wits end with them because they have completely ignored my request to close my account and are now charging me for a flexible package I didn't request and never wanted. I've tried contacting them numerous times today to get this flexible package stopped and my account closed but the chat just keeps being cut off.

They don't understand their own rules and not honouring my 30 day notice.

I just want rid of them.