Forum Discussion

summerhouse's avatar
summerhouse
Joining in
2 months ago

30 day notice

Can anyone help?

My contract has come to an end,I only have broadband internet,I have sent my 30 days notice in writing(it has been received)saying I want to leave.

I have asked for my final bill,disconnection date,and how to send back my equipment but haven't got any replies

Should I receive confirmation from them?or does my broadband just stop after the 30 days?

It feels like it's going to be hard work trying to leave,should it be so hard?

Kind regards 

  • It's the weird world of VM at work. Using One Touch Switching with the new supplier might make things more straightforward. 

  • goslow's avatar
    goslow
    Alessandro Volta

    VM continues to bill you, as per normal, right up until your day of disconnection at the end of your 30 day notice period.

    Once you are disconnected, you should receive a final bill showing the final balance on your account within a few days of being disconnected.

    If you are in debit, you pay VM the final balance and leave. If you are in credit, VM should refund you (although this might not necessarily be done quickly).

    You should receive returns packaging for equipment, if you need that, once you are disconnected (although difficulties in getting hold of this is a frequent source of complaint on the forum). If you fail to get the packaging you can also print your own returns label.

    https://www.virginmedia.com/help/return-or-recycle-equipment

  • Hi summerhouse, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're wanting to leave Virgin Media. When writing in, the teams will pick this up and set up the disconnection on the account. As they're a back office team, they're unlikely to be able to contact you to explain what happens. This is something we can do for you though but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Hi summerhouse, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,