phillk
3 months agoJoining in
2nd time in two months late payment charge
For the second time since we were offered a new package virgin have sent an email notifying of us of a late payment charge despite setting up a direct debit.
We have tried phoning the automated service to pay this but we have had no luck we have also had no luck trying to speak to someone from customer services as to why this keeps happening. Going online to pay has meant the final screen where it sends the verification code results in an error where we need to press send.
Is there anyone from virgin actually doing there job