2 new contracts but still no broadband
Here is my saga to date:
My Virgin Media contract was coming to an end so I contacted VM about getting a new contract.
The VM rep could only offer me a deal that was more than twice the price of a new customer, and they advised that my wife could sign up to get the new customer offer.
My wife signed up and I submit my 30 day notice to end my contract on 15th July.
VM get in touch with me and offer me an even better deal if I don't cancel.
I took the new deal and my wife cancelled her contract. This was explained to the VM rep who said all OK, no problems.
On the 15th July the broadband gets disconnected.
Phoned VM and the rep said the disconnect shouldn't have happened, and the only way to get reconnected was to agree to a new contract, which I did.
Now after multiple calls to VM and multiple promises of reconnection, still no broadband.
The latest advice was that the broadband couldn't be reconnected as my wife had signed up and cancelled and this has confused the VM systems.
I submitted a complaint on the phone (I can't submit the online form as my account has been disconnected) and was told that it would take 28 days to resolve my complaint, even though the VM website says it should take 7 days.
In summary, I entered into
Having followed all Virgin Media's advice and agreed to 2 new contracts there is still no sign of getting broadband anytime soon.
Can anyone here offer any help or advice ?