Hey RUGEE, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
Sometimes with discount codes they all last differently some can last for 6 months, others for 18 or 12 months everyone is different.
However with our services this also means you can upgrade or change your package anytime you wish therefore sometimes renewing some discounts which might be available at the time. Cheers
Hi Matthew,
Thanks for your reply. To confirm the discount is 18 months but only runs from December 2023 to February 2025, whilst the 18 month contract runs from December 2023 until June 2025. So this definitely doesn't seem correct to me.
Follow up question can I cance before my installation before the date without charge?
Can you confirm what it says on your contract, it should state it there?
Within the 18 months there will also be an annual price increase normally discounts are the full 18 months unless stated in your contact documents.
I've attached an image of the contract below (without any personal details).
