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lukusjolley's avatar
lukusjolley
Joining in
2 months ago

14 days cooling off period

Hi I signed up to virgin media on the 21st March and cancelled on the 23rd March which is under the 14 days cooling off period.

My final bill has an early termination charge of £401.89.

I have tried talking to advisors online to get my bill amended but kept getting passed around.

This is clearly under the 14 days cooling off but no one is helping.

I have put a complaint in via vm but am concerned I will have to pay this as no one will admit they are wrong at vm

Any help at all please 

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    HI lukusjolley 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with your cancellation. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina