02
I am absolutely furious! Took out a Volt Bundle last August 2023 was mis sold an 02 sim - paying £65 for the bundle plus extra £27.50 for the 02 sim which I was told was inlcluded in the package and the price of £65!
Ive logged a complaint and got a call today saying my fault for not checking - tough your in an 18mth contract! Paying £27.50 for a sim that I can get from 02 for £20!!!!!
I dont usually complain but Im not accepting this close on £400 overpayment mis sold by Virgin Media! They seem to not care about their customers and i for one will most certainly be going on various social media platforms to make others aware, I will also be contacting OFCOM who I see are in the process of looking into Virgin Media - any offers of help would be a great help from others who have been scammed!