Forum Discussion

smirnoffred1946's avatar
smirnoffred1946
Tuning in
3 months ago
Solved

02 mobile with new package

We’ve just renewed our contract with the Mega Tv,Volt Gig 1,phone etc I repeatedly told the operator that I didn't want an O2 sim card that she insisted had to be sent but I told her it wouldn't be activated. 

Now I'm receiving numerous emails and messages from them and they are setting up a DD and I feel that I have been railroaded into something I don't want.

Where do I go from here?

  • Matthew_ML's avatar
    Matthew_ML
    3 months ago

    Hey smironoffered1946, thank you for reaching out and we are sorry to hear about your sim card issue.

    Please contact O2 on: 0844 463 02 02 to cancel the sim card.

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    You have to read the small details. Often packages include a SIM as part of the deal, but it’s paid for separately. 

    • smirnoffred1946's avatar
      smirnoffred1946
      Tuning in
      3 months ago

      So to remove O2, I have to cancel the package.

      No wonder virgin get accused of misselling packages.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        3 months ago

        Hey smironoffered1946, thank you for reaching out and we are sorry to hear about your sim card issue.

        Please contact O2 on: 0844 463 02 02 to cancel the sim card.