Forum Discussion

CJT1963's avatar
CJT1963
Tuning in
2 months ago

01 First thoughts: Virgin Media Pre-Contract customer !

To all,

Firstly, my current provider XLN for many years decided to increase my monthly payment (tariff) by 44% noting this was necessary due to the rising costs going forward to maintain legacy technology from the UK landlines being phased out to digital. This was in breach of my agreed contract & only 5 months in from my renewal. This seemed very dubious, so decided to look for another supplier.

I chose Virgin Media with their M125 Fibre Broadband & Weekend chatter as a similar monthly cost to XLN & VM had a fiber cable outside my house in the pavement.

The costs for this as noted on my Virgin Media Contract Information Sheet is as follows:-

Initial monthly cost: £29.99*
(* Your first bill will also include: £0.00 for One off charges plus a £0.00 Upfront payment)

Minimum contract length: 18 months
(Your monthly service cost from month 19 is currently £62.00)

Having noted the above, my first query is that VM sent me an e-mail stating my first bill will be £59.98 !

Therefore, is this in breach of my contract, as it states £0.00 in this regard, can this be clarified further please.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 months ago
    CJT1963 wrote:

    Initial monthly cost: £29.99*

    Having noted the above, my first query is that VM sent me an e-mail stating my first bill will be £59.98 !

    Check the dates on your bill, to see what period it relates to. It's normal for the first bill to cover a partial first-month, followed by a complete second month. In your case I suspect you've been a little unlucky and it covers a complete 2months.

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for reaching out to us CJT1963, and a very warm welcome to you!

    Sorry to hear of the surprise at the pricing of the bill for our services, with the first bill issued.

    As per the advice from japitts, does this bill cover a 2 month period?

    For more information on our billing process, do feel free to review this link

    Thanks,

    David_Bn

    • CJT1963's avatar
      CJT1963
      Tuning in
      2 months ago

      Hi David_Bn & japitts,

      Thanks for the welcome, it's most appreciated. This indeed does relate to billing in advance, please note the copy paste item below:-

      David_Bn wrote:

      Thanks for reaching out to us CJT1963, and a very warm welcome to you!

      Sorry to hear of the surprise at the pricing of the bill for our services, with the first bill issued.

      As per the advice from japitts, does this bill cover a 2 month period?

      For more information on our billing process, do feel free to review this link

      Thanks,

      David_Bn


      Based on your installation date, we will produce your first bill on: 15th January 2025

      Your first bill may be a little higher, as it covers:-

      The first calendar month from when your services are activated.

      Plus a month in advance.


       

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 months ago

        Thanks for coming back to us CJT1963. Are you now happy with the advice provided by Virgin Media and the community forum?

        Kind Regards,

        Steven_L