Forum Discussion

Vickymcl2's avatar
Vickymcl2
Joining in
12 months ago

£50 why i havent received it.

My sister referred me. We have been waiting since November, it still is pending.i have been emailing ghe other company alkamo I think they have asked virgin media but no reply. Is it just false advertising???

  • Beth_G's avatar
    Beth_G
    Forum Team
    12 months ago

    Hi Vickymcl2

    Thank you for your post, welcome to the Community Forums.

    We're sorry to hear that you have not received your referral money - has your sister since received hers?

    Can you please also confirm if you signed up using the unique link you'd have been sent when your sister referred you?

    Thank you

    • Vickymcl2's avatar
      Vickymcl2
      Joining in
      12 months ago

      No my sister hasn't received hers. No I rung virgin to get the TV and Internet and I gave them the code my sister had

  • Beth_G's avatar
    Beth_G
    Forum Team
    12 months ago

    Thanks for getting back to us, Vickymcl2.

    So just to confirm, was the sign up process here not followed correctly and exactly? 

    I'm afraid that if this is not the case, then the referral would not have been valid.

     

    • Vickymcl2's avatar
      Vickymcl2
      Joining in
      12 months ago

      On my aklimo account it says its pending I have emailed aklimo they said they are waiting on you. It has taken ages so is it just false advertising 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        12 months ago

        Hey Vickymcl2,

        Thanks for getting back to us, with this then we would like to look into this further with you to see what we can do regarding this, for me to do so I will be sending you a quick private message.

        Joe