Forum Discussion

_willw's avatar
_willw
Joining in
4 months ago

£50 Just Eat voucher reward is pointless

About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher.
Yesterday I went to check my university emails and found an email had come through from 3rd October but because of university email security system, it had taken 7 days to be marked as safe as an external email.

When trying to claim my voucher, it says ‘this event is full’, and despite contact with virgin over the phone and web chat, nothing could be done because they told me the voucher is only valid for one day and had expired despite only reaching my email address 2 days ago.

Not sure why they offer an award if there’s a one expiry and there was nothing I could find which states a one day expiry. Make sure not to bother going with this deal if there is any sort of system which filters out external email addresses and virgin support were not helpful and kept telling me to go between phone contact and web chat.

 

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  • I've already had a few problems when setting up my account. Was at least hoping for this to go okay as well. But nope. Never received the email I've checked my spam on two different emails. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello ceriprice,
      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your account and getting your Just Eat voucher. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

  • I installed my broadband on the 15 September and have yet to be sent an email about activating this £50 voucher. The deadline for activating it is the 30th October yet when I try and call for help the robot assistant thing gets me nowhere. Was just wondering how I could get this set up as the help online from virgin has not been useful. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello beans123,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Just Eat voucher. 

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

      • henrywc123's avatar
        henrywc123
        Settling in

        Hello, I have the same problem. I have had no email yet and want to ensure I can use the deal before the deal expires. Thanks

  • I am also having the same issue. It has been over a month since my WiFi was installed and I have received no voucher …

    • Vikki_M's avatar
      Vikki_M
      Forum Team (Retired)

      Hi Ziareuban,

      Thanks for your post and welcome to our community.

      I'm sorry to hear you haven't received your voucher.

      I'll send you a private message now. 

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)

    Hi _willw,

    Thanks for posting, and welcome to our community 😊

    Sorry to learn there's been an issue with the voucher, so I can get a few more details from you, I've popped you over a private message. 

    Alex_Rm

    • AnnaT2's avatar
      AnnaT2
      Joining in

      Hello, I got my contract in September and still nothing has been received regarding a voucher 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi AnnaT2 

        Thanks for posting and welcome to the community. Sorry to hear of this. I'll send you a PM now to assist further.

    • florimonte99's avatar
      florimonte99
      Joining in

      Hi, 

      I have a similar problem. My voucher was e-mailed to me 3 days ago. I click on the link, fill in the information (I make sure that the e-mail is the same as my account), and then I get this error:

      "Sorry it’s not yet time to claim your gift card - it can take up to 35 days after your Virgin Media broadband is installed for your gift card to be ready. Please come back in a few days and ensure you enter the same .ac.uk student email address that’s registered on your Virgin Media broadband account. [Err 333]"

      Not sure why an e-mail would be sent out stating "redeem your voucher" and it is not ready to be redeemed. Doesn't make much sense. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi florimonte99 

        Thanks for posting and welcome to the community. Apologies you're having an issue with this.

        I'll send you a PM over now to assist further.

    • ameliaflaherty's avatar
      ameliaflaherty
      Joining in

      Hi I have had the same issues, when i first got the email come through it kept coming up as an error when i tried to claim it, so i tried it a couple times again over the last few weeks and today after it finally recognised my account details it has come up with the same message, ‘this event is full’ with no further elaboration 

      i was wondering if it would be possible to have a message back to receive some help on getting it sorted 😁

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi ameliaflaherty 

        Thanks for posting and welcome to the community. Sorry to hear of this and I'll send you a PM now to help further.

        Best wishes.

  • I purchased a broadband contract which involves a £50 just eat voucher and I've never recieved it and can't find where to redeem it. help.

    • Ahysc10's avatar
      Ahysc10
      Joining in

      Hi i also haven’t had anything about the voucher and we had it installed in September it’s now January. It seems to be a pretty poor system with no one i know having actually received an email including their junk. If anyone one can help that would be appreciated. Thanks 

    • SSYH's avatar
      SSYH
      Joining in

      Hi I have not received the voucher either and the phone line operators did not direct me to the right place? What should I do?

      • Michael_M's avatar
        Michael_M
        Icon for Forum Team rankForum Team

        Hello SSYH,

        We can help you with this matter, please look out for a private message. We will need to pass security with you to discuss the situation further 😀

    • Lumina_ti's avatar
      Lumina_ti
      Just joined

      I have not received mine either and no one is responding, any advice? It is very unprofessional from the company to lure students in with a voucher and then just not give them. 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi Lumina_ti,

        Thank you for your post and welcome to the community. 

        We're vey sorry to hear you haven't had your voucher yet. 

        Can you confirm if it has been more than 45 days since your installation date?

        ^Martin