Keen1
4 months agoJoining in
£374 late fee showing on final bill, with email saying that its been covered.
Hey all, I recently moved to an area that was not covered by Virgin, they said if i showed them proof of adress the would cover the bill; Upon sending them the proof they said that the bill has been covered, fast foward to me checking my final bill on this website, it says that I still owe for the early disconnection fee. The other confusing part is that on the bill it says "Paid" in green, but the payment date hasn't passed yet.
Any clarification would be great, thank you.
George