Forum Discussion
Hi Keen1,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear that you've cancelled your services with us due to our services not currently being available at your new home, and that you're facing some complications with the early disconnection fee.
Was the disputed bill created before we had received and confirmed the evidence was valid? If so then I'm afraid the bill will always say that the early disconnection fee is owed - we can't amend a bill once it's been generated. However, if the evidence has been confirmed to be valid then we would've provided a credit onto the account balance which can then be refunded.
When did you last discuss this with the team and what was advised exactly?
Thanks,
Hey Zach,
I'm unsure as to whether the bill was generated before or after the evidence was collected, a bill came out for around 400 pounds, and i've recieved no further information regarding a credit to cover it, anu idea how i can refund the account balance?
Thanks,
George
- Ashleigh_C5 months agoForum Team
I'm so sorry to hear this Keen1 and thank you for popping back to me.
I'm going to pop you a private message so we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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