Forum Discussion

kemionoja's avatar
kemionoja
Joining in
6 months ago

£25 REACTIVATION FEE

Why am I being asked to pay £25 reactivation fee when i reactivated my account within 2 weeks of the previous contract. I was told that there is a 30 day period within which i am allowed to reactivate my account (which i did) and i wont be charged for it. i am using the same equipment and all connections were done by me with no technical assistance. Please can this be removed from my bill asap. Thank you

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey Jemionoja, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a DM and we can take look at this.