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KevinB23's avatar
KevinB23
Joining in
26 days ago

£100 Sign Up Credit Not Applied to Account

Spoke with sales person, Ade who offered a £100 credit for signing up with Virgin Media. He submitted the credit form and his manager approved it but it is not showing up on my account.

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    26 days ago

    Hi KevinB23 

    Welcome to our forums and thank you for your first post. Sorry to hear you have not received your £100 credit from signing up with us. We want to do our best to understand and to help. Just to confirm, did you sign up with us directly? Was this an online offer? Do you have any screenshots regarding this offer?

    Thanks,

  • KevinB23's avatar
    KevinB23
    Joining in
    25 days ago

    Hi, Thanks for replying and sorry for the slow response. I signed up with the sales person directly and as stated previously. I called him and he stated he submitted the form for the £100 credit. I do have his name but would rather share that privately if needed. I don't have anything written as it was stated on the doorstep.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      25 days ago

      Hi KevinB23 👋 Thanks for getting back to us. 

      It would be good to know when you last had contact with the sales team member as this kind of discount would be added by their team directly. 

      However, we can see what we can do via PM. I will send you one now, and you can find it in the top right corner of the page in your Inbox. 📩

      Thanks for your patience in the meantime. 🌞