Forum Discussion

johntoner1978's avatar
johntoner1978
Joining in
2 years ago

Websafe Off but still blocking sites

Websafe settings off but still blocking sites

 

Secure Connection Failed

An error occurred during a connection to www.cyberghostvpn.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

 

Just another issue that I have had since joining VM.   Help topics and online chat are useless

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi johntoner1978 thanks for your post here although we're sorry to hear of the concerns you've raised here.

    Is this only happening when you trying to access that particular site or is it others too?

    The message does seem to indicate the website is at fault from the message you've said, does this happen on mobile data too?

    Many thanks

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        2 years ago

        Hi johntoner1978 

         

        Thanks for posting on our community forum and sorry to hear about the issue with websafe

         

        I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

         

        Regards

  • johntoner1978's avatar
    johntoner1978
    Joining in
    2 years ago

    Happens on all devices.   My Websafe is off but webites are being blocked.   www.cyberghostvpn.com is just an example.    I dont think this is an isolated issue.  I have seen loads of similar issues posted in this forum

     

     

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Bypass Child Safe & Virus Safe

    Below are workarounds for when Child Safe & Virus does not or cannot be turned off

    Changing network settings to use any Public DNS should re-gain full access for the device.

    Try computers with Cisco’s OpenDNS using 208.67.222.222 and 208.67.220.220

    OpenDNS provide instructions here : https://use.opendns.com/

    For Google Public DNS it would be the same method using  8.8.8.8 and 8.8.4.4


    For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above.


    For Android: 

    Settings >> Connections >> More connection settings >> Private DNS

    Set “Private DNS provider name” to:  dns.google   (disable when using mobile data)

    • johntoner1978's avatar
      johntoner1978
      Joining in
      2 years ago

      Thanks Client62 but I would prefer is Virgin Just resolved the issue.  Yesterday I was able to get on restricted site but today its back to it was before. 

       

  • Durgs's avatar
    Durgs
    Tuning in
    2 years ago

    i am having issues where i want child safe turned on! seems to be a wider issue than they think it is. no resolution and i even phoned up yesterday. fixing this should be a priority.  

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    This Virus Safe / Child Safe management fault as existed for 12+ months.

    You can sit on your hands or order a 3rd Party Wi-Fi Router and take control of the DNS for yourself.

  • johntoner1978's avatar
    johntoner1978
    Joining in
    2 years ago

    As I said previously know there is a work around and I could go and purchase more equipment but I am paying for a service from VM and I expect them to provide what I am paying for.    Tom_W1 asked a question and has since disappeared.   Maybe he is a BOT

     

     

  • ispirit's avatar
    ispirit
    Joining in
    2 years ago

    It seems as though I'm having this problem too. I switched to virgin media just at the end of this week and before that I had no problems at all.

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Hi ispirit 

       

      Thanks for your post and sorry to hear you're experiencing issues with websafe

       

      I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

       

      Regards

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Hi ispirit 

       

      Thanks for joining me via Private Message

       

      Great to hear the issue has managed to resolve itself, be sure to contact us if you ever require any further assistance and we'll be happy to advise further.

       

      Regards