Forum Discussion

Akmal1's avatar
Akmal1
Joining in
6 months ago

Web safe not working when enabled

It's been on since the start. However, it seems to have stopped since a few days ago. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working.
I've tried a router reboot but that has not fixed it.

Despite the options showing as enabled on the Account Settings page, I can still access
- Inappropriate sites that are included as default
- Sites that I added in manually

I am not on any VPN. All my network settings on the PC is automatic, so DNS is default. I changed to Virgin DNS manually too, but that still doesn't work.

Tried from my mobile, with all default settings, doesn't work. Set DNS server to VM's one: doesn't work either.

Please could you check my account and get this sorted.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi Akmal1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having 😔

    I can see you've spoken to the team since you posted. Has a resolution to the problem been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel