Forum Discussion

MM123's avatar
MM123
Tuning in
10 months ago

Web safe not working AGAIN!!

My web safe settings have stopped working yet again. This is the 4th time this has happened this year. 
I need this fixed permanently - there is clearly a problem with Virgin’s Child Safe settings. 
Can somebody get in touch urgently please?! 

  • Hi MM123 

    Thanks for posting and welcome back to the community. Sorry to hear of this happening again. 

    Have you got a VPN on you device/browser that you are using?

    Is the settings working in private browsing mode or is the same happening?

    Have you also tried a different browser?

     

    Keep us posted.

    • MM123's avatar
      MM123
      Tuning in

      Hi John - thank you.
      I've it out now. It seems the app I was using doesn’t work too well with the Virgin Hub.

      I’ve deleted the app and am using the http://192.168.0.1 hub to access. So far so good - the child safe settings have stayed working. I’m wondering if updating the app deleted all the settings? It’s something Birging should look into?

       

      • MM123's avatar
        MM123
        Tuning in

        That should have said ‘Virgin’ not Birging! 🤦🏽‍♂️