Forum Discussion

iTsYaBoiii's avatar
iTsYaBoiii
Tuning in
11 months ago
Solved

Virgin Media Community verification emails do not go through to @yahoo.com domain

As the title states, I have been trying to use my @yahoo.com domain email address for this CM community account and none of the verification emails have come through. I have checked Spam, waited a da...
  • coenoby's avatar
    coenoby
    11 months ago
    iTsYaBoiii wrote:

    To add to what @coenoby said, I think other people may not have reported this issue since you cannot make posts on the forum before you activate your account.

    This VM forum runs on a standard community forum package from  Khoros  (see the *Powered by Khoros" logo in the footer of each page),

    The forum verification and notification emails are generated by the Khoros software.

    My understanding is that there seems to have been a recent change to those emails and as a result of the feedback from this thread VM are now raising the issue with Khoros.

    Coenoby

Gareth_L's avatar
Gareth_L
Forum Team
11 months ago

Hello iTsYaBoiii.

Thanks for bring the verification error to our attention.

Sorry to hear you have had to use an alternative email to register.

With your Yahoo email is this through a web browser or directly through an app?

If the latter have you checked to see if the app is up to date?

Can we also ask what the original need to join was for?

Gareth_L

 

coenoby's avatar
coenoby
Very Insightful Person
11 months ago

Gareth_L 

I can confirm that there does seem to be an issue with Yahoo verification emails from this forum.

I have just tried setting up a new Forum account using my Yahoo address and like iTsYaBoiii the verification email never arrived in my Yahoo account.

A test email I sent from my VM email account to my Yahoo account did arrive but was flagged as spam by Yahoo.

It would seem Yahoo have their suspicions about VM emails.

Coenoby