Forum Discussion

infidel's avatar
infidel
Dialled in
2 months ago

Virgin AntVirus with package.

I keep getting messages to renew my Fsecure antivirus subscription I thought that was included with my broadband on tv package. Call anybody give me any advice on this as its due in the next two weeks

  • I keep getting asked to renew mt Fsecure security subscriptions? I thought that was included in the TV and broadband package. Please advise anybodyy?

    • Tom_W1's avatar
      Tom_W1
      Forum Team

      Hi infidel thanks for your post here in the Community.

      We see you have posted in another thread about this, and been given relevant guidance there.

      If you still need further help, please let us know on that thread.

      Many thanks

  • Hello infidel

     

    Thanks for posting in regards to F Secure and your package, we appreciate you raising this and are happy to help.

     

    Details and support on F Secure can be found here, if you have any further questions, please feel free to let us know and we'll be happy to assist 😊👍

  • My fsecure is saying expired after I have paid for extra banking security with Virgin Its not working at all now. What is going on.

  • After paying for extra virgin media banking and advanced security just before Xmas its saying ite expired and nothing works I cannot even do a virus check  PLEASE ADVISE

  • There is nothing on my PC saying I am Virus protected by Virgin Fsecure?

    • Akua_A's avatar
      Akua_A
      Forum Team

      Thank you for your message infidel Essential Security as seen here Is automatically given to all VM customers. If you have Advanced security, you should be able to manage it via the app as seen here We would advise checking if your payment details are up to date on the app.