I've had about 20 emails in the last 2 days from Virgin Media O2 asking me to verify my identity. Requests made from various places across the UK on a Windows device with the IP in the message. Each IP address is different.
I've no idea if someone is trying to hack into my Virgin Media account and a little concerned. Is there anything I need to do or how do I go about speaking to someone at Virgin? No idea how to get past the chat bots or the automated system.
Thanks
Scoobs
I have also received about 12 of these over the last couple of days all showing that the request was always made from a Windows device but with a different IP address and location every time. The email they are sent from is - verification@account.virginmediao2.co.uk
The body of the email is -
Certainly sounds very scam-like (possibly someone trying to reset account contact info) but there have been past examples on here of daft scam-like messages, seemingly from VM, which turned out to be genuine.
A VM person should reply here within a few days from the original post. It may be helpful if someone could post an example of the message (with any personal information removed before posting). Needless to say, do not click any links in the meantime!
I've just had this too, 3 emails over night saying I've tried to log in from Gateshead, London and Westminster. Should I be changing passwords etc? Ta all
Thanks Bex and Asherdw1986. They seem to be trying about 4 times in a few minutes every few hours an most likely automated but can't be sure. They're most likely using a VPN but no idea why.
I've no idea if anyone from Virgin come on these boards to answer
I've had a few of these in the last 24 hours, also from random places across the UK from a Windows device. My account doesn't show anyone actually managed to log in, but it's concerning that a few of us are having the same issue.
I've been receiving them too. Only started yesterday and again today . Every half hour or so. Have virgin been compromised ?
