I've had a number of emails from healthcheck@accounts.virginmedia.co.uk regarding an issue with my broadband connection linked to smart support - is anyone able to tell me if this is a legitimate? It is asked me to reset my hub which I did via the link but now I'm having doubts and I can't get confirmation from Virgin directly so was advised to post here.
Hello N_b11
Thanks for posting in regards to the email received, we understand the concern this can cause and appreciate you raising this via the forums. Welcome to the community.
We can see you have spoken to the team recently where you were asked to raise this to our phishing team, how to do this can be found here đđ
Thanks Robert but that doesnât help because I was advised by your colleague, who actually really went out of her way to help me, that you wonât get a reply from the phishing email once a concerned is raised so how do I know if a legit email from yourselves or not?
If you receive a 'Spam Content Found' error when forwarding a suspected phishing email to us via Webmail, it means that we're already aware of the email and have taken steps to ensure the email is blocked on our platform. Otherwise you wouldn't receive a response.
Alex_Rm
