Forum Discussion

jamesBond1's avatar
jamesBond1
On our wavelength
2 years ago

Scam? Or legit?

virginmedia@uk.matchbox.maruhub.com

is this a legitimate virgin media email . Asking me to fill in a survey . It was from VM and Mary and had the name of the account holder .

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    You will have to wait for a VM staff member to get to your post to answer this. It will take 2 or 3 days for a response.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    I suspect that it is legitimate as that company has been providing customer feedback survey services to VM for a few years (the world's most futile undertaking) but one for VM to verify. 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi jamesBond1 👋.

    Thanks for reaching out to us. Apologies that the email that you have received it raising concerns regarding its validity. If you are in doubt and wish to report here 👉 Security, it will help in the future against potential emails being received.

    Sabrina