Forum Discussion

Tabs_mum's avatar
Tabs_mum
Joining in
11 months ago

Scam email?

Hello, I received emails recently about broadband issues, which I have had.  The latter provided a link to book an engineer, they seemed genuine and I clicked on link to try and book engineer but didn't, however, have seen reports of a few virgin media scam emails and am really worried.  It was from this email address healthcheck@account.virginmedia.co.uk

Is this a genuine email account?

Thank you

 

1 Reply

Sort By
  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Tabs_mum 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue and I would be happy to take a look into this with you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.