Forum Discussion

JPL8's avatar
JPL8
Rising star
3 months ago

Receiving phishing emails, but VM stopping me reporting because they’re spam 🤦‍♂️

Perhaps someone from VM can explain this. Why am I receiving so many spam emails lately? When I try to report some of them to Apple or Amazon I get this message:

“Cannot send the message using the sever virginmedia.com. Sending the message content to the server failed. The server response was: SPAM Content Found (VM603)"

Virgin, if you can detect they're spam when I try to report it, then why aren’t you blocking it in the first place?

  • Hi there JPL8 👋 Welcome back to our forum and thanks for your post.

    Sorry to see you've been having issues reporting the emails as spam. Just to confirm, is this when trying to report them here?

    Let us know.

    Regards

    Nathan

    • JPL8's avatar
      JPL8
      Rising star

      Hi Nathan. Thanks for getting back to me so quickly. 

      So the issue is that if it’s one of the VM / 02 spam emails mentioned in the Phishing News pinned posts I can report those to report@phishing.gov.uk and phishing@virginmedia.com with no problem at all.

      However, I’m also getting a lot of phishing emails pretending to be from other organisations and some of them I can’t report to companies like Amazon or Apple to deal with because the VM mail server says I’m sending spam (even if I save the email as an attachment) 🤷‍♂️. Which I think is weird because if it’s being blocked by your spam filters when I send it, I can’t understand why it’s not being blocked before I receive it in the first place. That makes no sense.

      It’s getting frustrating to be honest because I’m getting up to 8 emails a day pretending to be from VM / 02 and when I get genuine ones now (like your reply notification) they’re going straight to my junk folder.

      Not to mention all the phishing emails supposedly from Screwfix, Amazon, Apple etc that my anti-virus software is picking up containing trojans. This is a problem that seems to have escalated since the big email outage a while back. I never received any spam before then in all the years I’ve been with VM.