Forum Discussion

gw7's avatar
gw7
Joining in
2 years ago

Potential fraud

Hi

I don't have a Virgin Media service but received a text message today from a genuine Virgin Media source, with the message:

Hi, it's Virgin Media. To review your pre-contract docs head here:

https://ebill2.virginmedia.com/eecc/v? ...........

This also points to a genuine Virgin Media web page.  Could VM check that my personal details aren't being used fraudulently to purchase a service please?  Happy to provide more information in a private message so that this can be checked.

Thanks

3 Replies

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  • FlockWallpaper's avatar
    FlockWallpaper
    Up to speed
    2 years ago

    By far, the most likely explanation is that someone has simply mis-typed their number when signing up and, by chance, it happens to be yours.

    You are right to want to check this, but please don’t be too concerned.

  • j1mgg1980's avatar
    j1mgg1980
    On our wavelength
    2 years ago

    You can go to browserling.com and paste in the URL you received, this will open the URL in a sandbox, so if malicious you should be safe, but will also let you see what details have been used.

     

    Do not click the link, long press on it and copy.

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi gw7,

    Thank you for your post. We're sorry to hear you've received what seems to be a genuine email from us, despite not being a customer.

    As Flockwallpaper has advised, it is completely possible that someone's email was entered incorrectly which has coincidently ended up being your email address, but we will be able to check.

    I've dropped you a PM so I can take your email address and look into this for you.