Forum Discussion

Robertmiller's avatar
Robertmiller
Joining in
6 months ago

Please help! No account details

I have Virgin media broadband since August but have never been given an account number and never had an email from them. I have tried to call many times but noone can help me as I don't have security details. I have never been asked to create memorable word. The person on the phone asks me my last direct debit date but I got a special offer with free credit so they haven't taken any money yet. When I have checked my bank a direct debit has not been set up. It also says my email address is not valid. All I have is my landline number and personal details. It is like they don't know I exist!

I desperately need to access my account but nobody on the phone can help me. Please can you help??

1 Reply

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)

    Hey Robertmiller Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues with the account details you have had.
    I will assist you on this and get this sorted for you.

    I will send a private message.

    Kind regards,
    Ilyas.