Forum Discussion

Zak007's avatar
Zak007
Tuning in
6 months ago

Parental control

Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working. They are switched on in the My Virgin Media  Online Security page, but websites are not being blocked that should be. I have checked my DNS is correct, and switched off and back on the Parental Controls, and rebooted the router, but the problem still exists.

Please advise how this can be resolved. Thanks

 
 
  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    To get you over the hurdle whilst VM fix the issue, you can manually set the DNS on the device(s) to use Cloudflare Adult and Malware filters.  Set the DNS to 1.1.1.3 and 1.0.0.3 manually.  This will bypass the VM DNS servers until the issue is fixed. 

  • Hi there Zak007 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you are facing these issues with your websafe and a big thank you to Adduxi for their advise here. It may be worth trying this work around but I would also like to have a look on our side and see what has happened and if we can get this resolved. I'll pop you a private message so we can take a closer look.

     

    • Zak007's avatar
      Zak007
      Tuning in

      Hi Ashley have you sent me a private message as I can’t see it 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi Zak007 

        A message has been sent across to you. You can check the envelope at the top of your screen alerting you to a new message.
         

  • AJC12's avatar
    AJC12
    On our wavelength

    Hi any answer to this I also have no parental control service again - has happened about 10 times in 4-5 years of virgin media never any apology or explanation for why this happens out of the blue. Dangerous and lack of care for child safety - no filtering active. 

    • David_Bn's avatar
      David_Bn
      Forum Team

      Thanks for reaching out to us AJC12, and we're terribly sorry to hear of the lack of parental controls available at this time, and that this has been a repeat issue.

      Do please check out the envelope in the top right hand corner for a private message from me, and I'll aim to have this resolved.

      Thanks,

      David_Bn

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      If users feel so strongly about this, there is the option to take matters into their own hands and get a better Router on which they can manage their own child safety options.