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Krinny's avatar
Krinny
Joining in
12 months ago

ntlworld account hacked

My legacy ntlworld email address has been hacked and taken over. Numerous new app accounts are being created in my name, and I'm also receiving threatening emails. 

Please can someone take urgent action to close this account?

I also have a virgin.net account that a recent security scan has also found to be compromised.

Please help.

hacked
ntlworld

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    12 months ago

    Hello Krinny

     

    Sorry to hear of the email account issues experienced, we can understand the urgency and concern this is causing and appreciate you requesting support via the forums.

     

    I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

     

    Rob