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billy87mufc's avatar
billy87mufc
Joining in
9 months ago

Netflix Email Changed

Hi.

I have been back and forth with VM CS and Netflix CS but still I can't get this sorted.

I don't really use Netflix but it's included in my package.. anyway I got an email last night to say that my plan had been changed so obviously that got alarm bells ringing so I went into the app on my Virgin box to see that the language is now in spanish (I can't change this) and when i look in the account settings the email has been changed.

I spoke with VM who sent me to netflix... netflix send me back to VM and say that I need a service code?

This is getting highly frustrating!

9 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    9 months ago

    Hi billy87mufc 

    Thanks for posting and welcome to the community. Sorry to hear of this.

    I'll send you a PM so we can investigate.

  • billy87mufc's avatar
    billy87mufc
    Joining in
    9 months ago

    Just to add to this... there are now 5 profiles showing and all of them are locked ðŸ™„

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      9 months ago

      Morning billy87mufc 

      I've checked and sadly no update from the team yet. They'll be in touch asap.

  • billy87mufc's avatar
    billy87mufc
    Joining in
    9 months ago

    I've had my latest bill through and I am being charged for my netflix being hacked and them changing my subscription! 

     

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      9 months ago

      Hi billy87mufc,

      Thank you for reaching back out, once this has been resolved any credits due will be added, as advised it can take up to 10 working days from when the form is filled out.

      Regards

      Paul.

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      8 months ago

      Hi nickydblade,

      Thank you for your post and welcome back to our community forums. We're here to help.

      I'm sorry to hear you're experiencing some Netflix related issues. Would you please mind clarifying exactly what problems you're facing at the moment, along with anything you've done thus far in an effort to remedy the situation?

      Thanks,