Forum Discussion

Kim25's avatar
Kim25
Joining in
11 months ago

Memorable word

Hi,

I need to know my memorable word, I don’t even remember setting one up. I need to talk to an agent asap

thanks

2 Replies

Sort By
  • japitts's avatar
    japitts
    Very Insightful Person
    11 months ago

    CS agents have other means of verifying your identity if you callback, asking questions about your package & payment methods.

    If all else fails they can send a password reminder by post to your home address. Otherwise if you explain your query on this forum, VM staff may be able to assist.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    11 months ago
    Kim25 wrote:

    ⋮
    I need to know my memorable word, I don’t even remember setting one up. I need to talk to an agent asap
    ⋮

    To reset memorable word signing into Login to My Virgin Media | Virgin Media using account holder's authentication credentials and selecting Account settings > Account details > Edit, as highlighted below:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks