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Mystro_09's avatar
Mystro_09
Joining in
11 months ago

Managing essential internet options

Hi,

Ive been trying to manage my essential security options for a while now but the website just doesn't work. I've tried going through account settings and the option isn't there. In the end I found it in the help section I go to broadband>security>essential security>manage essential security. When you do this it just sends you back to the homepage. I also tried going through the service status option and it does exactly the same - takes you back to the homepage. Can someone help with this, it seems like there are so many broken links on this website which is shocking to see for a company like virgin...

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Mystro_09 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for posting. 

    I'd be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.