Davros64 wrote:
"The email address we have for you no longer exists. Sign in or register at virginmedia.com/myverginmedia to update your sign in details to a verified email."
I assume "myverginmedia" is a typo and it should be "myvirginmedia".😉
That text may well be from VM because other people have reported receiving it. See here for example. https://community.virginmedia.com/t5/Managing-Your-Account-Cable/No-Welcome-E-Mail
However the strange thing is that all the people who have reported receiving it have been new VM customers who had not yet set up their My Virgin Media Account (MVM) - usually because they had not received all the necessary details from VM. (I assume the "account" you checked was your current live MVM broadband account not an existing VM email account set up under an old VM broadband account?)
The Forum Team (VM staff who support this forum) are best placed to help you with this and one of them will contact you via this forum thread either today or tomorrow.
In the meantime don't post any details of your account on the forum.
Coenoby