Forum Discussion

Caz53's avatar
Caz53
Joining in
4 months ago

Is this a scam?

Hi, received an email titled “fix the issue now please “ apparently from VirginmediaSupport. That then says -

Important Security Notification

We have detected an unusual login attempt to your account from a new device or location. If you did not initiate this login, your account may be at risk.

Please secure your account immediately. We recommend using reliable antivirus software to protect your device from potential threats.

Is this genuine ? 

 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    I would you it’s a scam, by the text saying about anti-virus software. VM broadband accounts do not use a logon. It could possibly be referring to an email account.

  • Hey Caz53, thank you for reaching out and I am sorry you have got this email

    Can you just confirm the full email which sent this please? 

    • Caz53's avatar
      Caz53
      Joining in

      The email address it came from said VirginmediaSupport .. but actually RVj1HPF5tGhktM4@edumoov.com

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi Caz53 

        @he email address you posted ending in @edumooc.com isn't a VM email domain address, so it's not a genuine communication from Virgin Media..