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wendycoleman960's avatar
wendycoleman960
Joining in
2 years ago

F secure via Homeworks

Hi 

I recently upgraded my package, which now includes Homeworks.  The welcome email says that I can get F-Secure free as part of this package. I already have f-secure via Virgin Media which is due to expire in 4 days.  However, when I click the link in the email it takes me to my existing account and wants me to pay £44 pounds to renew. I have tried online chat but still have no solution.  Please can you help.

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    Try long pressing /right clicking on the link, copying it, and then pasting in to a new impromptu /in private mode tab in your browser. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hello wendycoleman960

       

      Thanks for taking the time to post in regards to your recent package change and F Secure, we understand the confusion and appreciate you raising this via the forums.

       

      Has the package changed for you to the one that includes Homeworks? If it hasn't this may update once it has to include F Secure for free as opposed to the £44 renewal fee.

       

      Rob