Email from VM - Security Alert – Remote Desktop Protocol server notification
Hi, I’m new here, and not all that tech savvy…
I received an email from Virgin Media the other day informing me that a Device on my network has been configured as a Remote Desktop Protocol (RDP) server.
When I confronted my teenage son, it’s turned out that he had done it, without my permission (I am the bill payer - It’s my account).
The Virgin Media email, said “if you no longer or never did need Remote Desktop Protocol access from outside your home, please visit virginmedia.com/rdp “
The advice on the page I landed on, told me to access the router, but when I put the router password in, on the router admin page, The password did not work. I tried it three times, in case I had made an error, but still it did not work.
I believe that my son has probably changed the password, (again without my permission). He probably thought I would never notice!
How can I go about changing the router password back to the default again? (Or, perhaps to a password that only I know instead, so he can’t make changes like this again in future!)
if I change the router password, does that mean that I will lose access to the Wi-Fi on all my devices? i.e. Phone /doorbell etc, And if so, how would I be able to access the Wi-Fi again?
Thanks in advance for any help - (I really am clueless about all this stuff, so please reply using easy to understand words/instructions!)
The password defaults are on a sticker on the hub. Make sure you can see/read the sticker before resetting.
To log into the hub you need the settings password (not the wi-fi password)
You can use a pinhole reset to put the hub back to its factory conditions. See
If your wifi devices use the default setup from the hub sticker then you should not need to change anything. They will disconnect temporarily when the hub is resetting.
As for any future changes to limit the activities of your teenage son, they may be a waste of time as he may simply reset the hub again ... instead it might be time for a reminder that (in your own words) "I am the bill payer - It’s my account"!
