Forum Discussion

aviii89's avatar
aviii89
Joining in
11 months ago

Door to door caller genuine?

I would like to know if the VM door to door caller was genuine.

He signed me up to a contract after I gave him my email address and I’m now receiving lots of emails about an installation date etc. and “My Virgin Media” (which I am unable to login to)

I did not give him any bank or card details.

I told him that I would like to first find out how much the early cancellation fee would be with my existing BT contract before making a decision then and there.

He also said I would get £50 credit on my account, but that I would need to give him my bank details directly. Which I am not comfortable with.

Someone please help, his name was Nazmul Harun.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    11 months ago

    From the fact that you are now receiving new customer correspondence (and his name being posted previously) it would appear that he is the real thing.

    However apparently signing you up without your permission is not okay and I am sure VM will be interested to hear more when they respond. 

    • aviii89's avatar
      aviii89
      Joining in
      11 months ago

      Yes, I thought he was just taking some basic details to send me offers. Not a contract! I just want to be 100% sure about this before going ahead.

  • RT123's avatar
    RT123
    Up to speed
    11 months ago

    Sadly, this doesn’t seem unusual for the pushy door to door salespeople…

    Just remember that you’ve always got the 14 day calling off period to call VM and cancel.