Forum Discussion

MM5891's avatar
MM5891
Joining in
2 years ago

Child safe not working

Hi childsafe is not working even when selected to work. Please can someone fix this.

3 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there MM5891 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry to hear that you have faced this issue with your service and thank you again for posting. Can I ask what happens when you try to change the settings? 

    I would be happy to pop you a private message across to change the setting on our side if you would like, please do let me know and I'll pop one across.

    • MM5891's avatar
      MM5891
      Joining in
      2 years ago

      When you switch childsafe on you still can access everything on the chiladsafe list that says it’s blocked when childsafe is on. It should be blocking unsafe websites.

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        2 years ago

        I'll send you a PM 📩  now so we can take a closer look into this for you MM5891 

        Speak soon!