Forum Discussion

MM5891's avatar
MM5891
Joining in
11 months ago

Child safe not working

Hi childsafe is not working even when selected to work. Please can someone fix this.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there MM5891 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry to hear that you have faced this issue with your service and thank you again for posting. Can I ask what happens when you try to change the settings? 

    I would be happy to pop you a private message across to change the setting on our side if you would like, please do let me know and I'll pop one across.

    • MM5891's avatar
      MM5891
      Joining in
      11 months ago

      When you switch childsafe on you still can access everything on the chiladsafe list that says it’s blocked when childsafe is on. It should be blocking unsafe websites.

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        11 months ago

        I'll send you a PM 📩  now so we can take a closer look into this for you MM5891 

        Speak soon!