Forum Discussion

GB141's avatar
GB141
Joining in
2 years ago

Can't turn off parental controls

Hi Reece, I have the same issue with my service. Could I get some help with it, please?

Thanks

 

 

[MOD EDIT: Post split to create own thread]

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey GB141 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the parental controls you are experiencing.
    I will assist you on this and get you the support needed.

    I will send a private message.

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today GB141 on the VM forums. 👋🏼

    I'm glad I have been able to assist and make the changes as needed.
    As advised - reboot the hub so that the changes go through.

    Let us know of any other queries you may have and we'll assist accordingly.

    Kind regards,
    Ilyas.