My WebSafe settings were automatically turned on and when I go to my account settings to turn them off, all I get is a page that says "Oops, looks like something's gone wrong on our side. Please try again" and this has been happening for the last few days now.
Use another DNS on your device like 1.1.1.1, 8.8.8.8 or 9.9.9.9
Hi BeanMerchant
Welcome to the community forums
Sorry to hear that you're having issues managing your web safe options.
Do you get the same error when using the app and a browser at all?
Thank you for the replies, the issue has been resolved now.
Great stuff 😊 Glad to hear it. Let us know if you need anything further, we're always happy to help.
Regards
Nathan
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
My WebSafe settings were automatically turned on and when I go to my account settings to turn them off, all I get is a page that says \"Oops, looks like something's gone wrong on our side. Please try again\" and this has been happening for the last few days now.
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Can't disable WebSafe","moderationData":{"__ref":"ModerationData:moderation_data:5523423"},"body":"Use another DNS on your device like 1.1.1.1, 8.8.8.8 or 9.9.9.9
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"65","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-18T14:08:59.095+01:00","lastPublishTime":"2024-05-18T14:08:59.095+01:00","metrics":{"__typename":"MessageMetrics","views":451},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:StaySafeOnline/community:virginboard:Internet_Security/message:5523401/message:5523423","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"70","rawBody":"Use another DNS on your device like 1.1.1.1, 8.8.8.8 or 9.9.9.9
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5523423_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":5,"name":"Forum Team","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:836455":{"__typename":"User","id":"user:836455","uid":836455,"login":"Carley_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-03T16:55:30.769Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04MzY0NTUtMTkwNTQwaUNERUI1NkE2QjEzM0JBOTM"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:836455"},"ModerationData:moderation_data:5523695":{"__typename":"ModerationData","id":"moderation_data:5523695","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5523695":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:836455"},"id":"message:5523695","revisionNum":1,"uid":5523695,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet_Security"},"parent":{"__ref":"ForumTopicMessage:message:5523401"},"conversation":{"__ref":"Conversation:conversation:5523401"},"subject":"Re: Can't disable WebSafe","moderationData":{"__ref":"ModerationData:moderation_data:5523695"},"body":"Hi BeanMerchant
\nWelcome to the community forums
\nSorry to hear that you're having issues managing your web safe options.
\nDo you get the same error when using the app and a browser at all?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"212","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-19T14:20:30.683+01:00","lastPublishTime":"2024-05-19T14:20:30.683+01:00","metrics":{"__typename":"MessageMetrics","views":414},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:StaySafeOnline/community:virginboard:Internet_Security/message:5523401/message:5523695","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"627","rawBody":"Hi
Welcome to the community forums
\nSorry to hear that you're having issues managing your web safe options.
\nDo you get the same error when using the app and a browser at all?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5523695_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5524007":{"__typename":"ModerationData","id":"moderation_data:5524007","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:634764":{"__typename":"User","id":"user:634764","uid":634764,"login":"Nathan_B","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-06T10:52:03.326Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS02MzQ3NjQtMTkxNjk3aTIwMkEwRDE5NTQyQzk1MTY"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:634764"},"ForumReplyMessage:message:5524007":{"__typename":"ForumReplyMessage","uid":5524007,"id":"message:5524007","revisionNum":1,"author":{"__ref":"User:user:930637"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet_Security"},"parent":{"__ref":"ForumTopicMessage:message:5523401"},"conversation":{"__ref":"Conversation:conversation:5523401"},"subject":"Re: Can't disable WebSafe","moderationData":{"__ref":"ModerationData:moderation_data:5524007"},"body":"Thank you for the replies, the issue has been resolved now.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":0,"postTime":"2024-05-20T14:16:00.418+01:00","lastPublishTime":"2024-05-20T14:16:00.418+01:00","metrics":{"__typename":"MessageMetrics","views":391},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:StaySafeOnline/community:virginboard:Internet_Security/message:5523401/message:5524007","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU1MjQ0NjAsNTUyNDQ2MA","node":{"__ref":"ForumReplyMessage:message:5524460"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"66","rawBody":"Thank you for the replies, the issue has been resolved now.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5524007_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5524460":{"__typename":"ModerationData","id":"moderation_data:5524460","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5524460":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:634764"},"id":"message:5524460","revisionNum":1,"uid":5524460,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet_Security"},"parent":{"__ref":"ForumReplyMessage:message:5524007"},"conversation":{"__ref":"Conversation:conversation:5523401"},"subject":"Re: Can't disable WebSafe","moderationData":{"__ref":"ModerationData:moderation_data:5524460"},"body":"Great stuff 😊 Glad to hear it. Let us know if you need anything further, we're always happy to help.
Regards
Nathan
Great stuff 😊 Glad to hear it. Let us know if you need anything further, we're always happy to help.
Regards
Nathan
