Forum Discussion

BeanMerchant's avatar
BeanMerchant
Joining in
1 year ago

Can't disable WebSafe

My WebSafe settings were automatically turned on and when I go to my account settings to turn them off, all I get is a page that says "Oops, looks like something's gone wrong on our side. Please try again" and this has been happening for the last few days now.

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  • legacy1's avatar
    legacy1
    Alessandro Volta

    Use another DNS on your device like 1.1.1.1, 8.8.8.8 or 9.9.9.9

  • Carley_S's avatar
    Carley_S
    Forum Team (Retired)

    Hi BeanMerchant 

    Welcome to the community forums

    Sorry to hear that you're having issues managing your web safe options. 

    Do you get the same error when using the app and a browser at all? 

    • Nathan_B's avatar
      Nathan_B
      Icon for Forum Team rankForum Team

      Great stuff 😊 Glad to hear it. Let us know if you need anything further, we're always happy to help.

      Regards

      Nathan